Terms and Conditions

There always has to be a place for the blah blah and here it is.

Terms of Use

Our terms of use comprise three elements - our Rules of Use, our Disclaimer and our Trademarks & Copyright policy. When you purchase from misspandorasbox.com you are contracting with Waterfront and City Essex Ltd.

Refunds Policy

We offer a no-nonsense returns policy of 14 days from receipt of your items. In the unlikely event of an item being faulty, we will reimburse the full cost of return postage. However, postage costs for exchanges and refunds of non-faulty goods are the your responsibility.

Please note that we are only able to exchange for the same item in a different size. It is not possible to exchange for another item.

Returned lingerie must be unworn, unwashed, and retain all its labels and tags. Due to the delicate nature of hosiery, we are unable to exchange or refund any stockings or tights once they have been opened. If you have opened your stockings or tights and are not happy with your purchase, please let us know and we will do our best to help. 

Rules of Use

By using our websites you agree to be bound by our Rules of Use contained in this section and elsewhere within the sites. We reserve the right to revise the Rules of Use at any time, without notice and you hereby agree to be bound by such changes. The Rules of Use are governed by and shall be construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England to settle any dispute that may arise.

Your statutory rights are not affected.


We shall not be responsible for any errors or omissions contained on our website(s) as it is for general guidance only. We reserve the right to make changes to the web site without notice. We are not responsible for the content of any third party site which links to us.

We assert all our intellectual property rights in our sites, including its look and feel. Waterfront and City Essex Ltd excludes to the fullest extent permitted by law all warranties, conditions, terms and undertakings, expressed or implied, whether by statute, common law, custom, trade usage, course of dealings or otherwise in respect of the goods and services provided by Waterfront and City Essex Ltd. Nothing in this clause shall affect your statutory rights as a consumer.

Except in the case of death or personal injury due to negligence or fraudulent misrepresentation and except for indirect and consequential losses contemplated in the paragraph below, the limitation of Waterfront and City Essex Ltd's liability to you will be limited to £500 in respect of any one event or series of connected events.

Waterfront and City Essex Ltd shall not be responsible to you for any indirect consequential or economic or special loss or damage or for any loss of business, loss of contracts, loss of profits or use, any deletion, corruption, destruction or loss of removal of data, loss of goodwill or loss of reputation or any financial loss.

Trademarks & Copyright

All domains and copyright in the web site is owned Waterfront and City Essex Ltd and all trademarks are theirs. The domains, logos and the contents of all the sites are protected by copyright and trademark legislation. You may not use this property to sell a product or service, or to increase traffic to your web site for commercial reasons, such as advertising sales without the express permission of Waterfront and City Essex Ltd. You may not mirror the misspandorasbox.com home pages or results pages on your website.

HausOfGlamour, HausOfGlamour.co.uk, Chelmsford Nylons, Stockings & Tights Essex, Miss Pandora's Box, MissPandorasBox and misspandorasbox.com  are trading names of Waterfront and City Essex Ltd, registered in England and Wales with company number 05978755.

Address: Pandora's Box, Unit 3 Eckersley Road Industrial Estate Chelmsford Essex CM1 1SL England UK. E-Mail: sales@univexlondon.co.uk

Customer Service: 01245 352382

If you have any questions/comments about our terms of use, please email questions@corsetsandheels.co.uk.