Returns, Refunds and Exchanges Policy
How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 14 days of your purchase.1. Please email questions@corsetsandheels.co.uk to request a refund and we will assign you a tracking number.
2. Send your returned item to:
Pandora's Box
Product Returns
Unit 3 Eckersley Road Industrial Estate
Chelmsford Essex CM1 1SL UNITED KINGDOM
3. Include in your package a signed letter stating the reason for your return and the original receipt.
Return Exceptions
Some items can not be returned if they are opened. These include stockings, tights and underwear.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
Restocking Fee
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
Exchanges
If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.
Payment Policy
Accepted Methods of Payment
Credit/Debit Card (Visa, Master Card, Maestro, JCB)
PayPal
Postal Order
Credit Card Charges
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.
Postal Address For Postal Orders
Pandora's Box
Unit 3
Eckersley Road Industrial Estate
Chelmsford Essex CM1 1SL UNITED KINGDOM
